Embracing the internet as a route-to-market can make the difference between success and failure for wholesalers, according to a Maginus report on the changing face of B2B commerce.
The whitepaper, entitled ‘Wholesale in an Online World’ considers winners and losers in a sector steadily under-pressure as brands increasingly go direct to their end-consumers. It demonstrates that being online is a key differentiator for the winners, and identifies many key strategies and essential considerations for online B2B success.
Leading multichannel consultant and author of the report, Chris Jones, said: “You probably booked your last holiday online, quite likely those books you bought to read on the beach were downloaded not printed, and you chose your holiday outfit on your tablet. It’s increasingly impossible to sustain the argument that when you then enter your work environment you simply leave the online world behind.”
The Maginus report demonstrates the risks of resisting the inexorable march of the internet and illustrates the opportunities a successful online B2B offer can create, using several case-studies. These include the UK’s leading wholesaler of security products, Aldridge, a Manchester-based firm who report that e-commerce now represents a third of sales and is growing at over 30% per annum, since launching their ‘proper e-commerce’ solution in partnership with Maginus.
The report considers what B2B can learn from more familiar B2C e-commerce, but focusses especially on addressing critical differences: contract pricing and price-transparency; complementing not replacing the personal relationship, so essential to sustaining and growing a B2B client base; delivering services and not simply selling. Borrowing the slogan from another successful wholesaler, RS components, it shows how successful online B2B is all about “e-commerce with a human touch”.
Mark Thornton, eCommerce Director at Maginus added: “The analysis supporting the white paper reveals several common requirements that motivate Wholesalers to review their online strategy – Namely; improved customer satisfaction via account management portals, to increase average order size through multi-channel relationships, support remote workers and customers by providing mobile ready solutions and to derive efficiencies by enticing smaller customers online.”
Free B2B eCommerce Report: Wholesale in an Online World
About IMRG IMRG (Interactive Media in Retail Group) is the UK’s industry association for e-retail. Formed in 1990, IMRG is setting and maintaining pragmatic and robust e-retail standards to enable fast-track industry growth, and facilitates its community of members with practical help, information, tools, guidance and networking. The strength of IMRG is the collective and cooperative power of its members. For more information please visit http://www.imrg.org or email email@example.com
About Maginus Maginus builds intelligent software solutions that enable wholesale distributor, retailer and mail order companies to increase sales, improve customer service and build long-lasting customer relationships. With the highest fit of any multi-channel solutions provider, Maginus provides a range of software and technology solutions that will meet all business management needs in a single integrated environment. Core solutions enable companies to maximise revenue, improve efficiency and enhance the customer experience from start to finish. For more information visit www.maginus.com email firstname.lastname@example.org or call us on 0161 946 0000.
About the Author
Chris Jones is a leading freelance specialist in multichannel and e-commerce, with extensive senior-level experience as both consultant and hands-on interim. His clients have included: the very big - 3 of the top 10 retailers in the world; the very famous – global fashion brand Dr Martens; and the very small – VC-backed start-up in India and B2B website in Romania. He has client-engagement experience in 15 countries and has worked extensively in both B2B and B2C sectors. He is the author of “The Multichannel Retail Handbook – a guide to planning, implementation, operation and enhancement” (ISBN 978-1-300-65266-3). You can find him at www.linkedin.com/in/redsock or at www.redsock.biz