The British were renowned the world over for their ability to queue - but not anymore. According to a Survey by YouGov, only 41 per cent of us would be prepared to join the back of a long queue.This research highlights how waiting times are a significant contributing factor behind customer dissatisfaction.
Fortunately, more and more queue-busting technologies are being developed each year to enable retailers to improve customer satisfaction. However, it can be a challenge knowing when and how to invest in this technology.
Download our latest report to discover strategies to reduce in-store purchase abandonment.