Challenges Facing eCommerce Managers

 

Do you have performance issues with your website that impact sales? Are development costs spiraling out of control? Is your data secure? Do you suffer from a lack of integration in to the rest of the business and integration in to the business systems? Are you utlising digital marketing effectively?

 

 The eCommerce industry is brutal and complex. With this in mind - here are just a few of the challenges we can help you overcome:

 

 

How do I know when I’ve outgrown my eCommerce platform?

 

We will assume that before asking this question that you have tried to get the most out of your current solution and confirmed that it is the platform holding you back or causing you problems and not your processes or resources.

Is a new eCommerce solution right for you?

If you answer ”yes” to 3 or more of the following questions we suggest that you start a process of investigating new solutions and analysing their return on investment:

1. Online sales have plateaued or even reduced
2. Your internal web team cannot keep up to speed with the pace of business change
3. Your development costs are spiralling out of control
4. You cannot deliver a customer centric omnichannel experience
5. The capex for a redesign of your web site is more than the cost of a new platform
6. Your IT Director is nervous about data security
7. Your competitors are better and more successful than you online

 

If you require more help then call on 0161 9460000 or enter your details on the contact us page.

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How can I trade my website more effectively?

 

 

First take a holistic view of your organisation and the part that eCommerce plays in meeting your business objectives. As a business, the operation of your website needs to be a seamless part of your company as a whole. You cannot trade effectively when you are having to do things twice – once for your “traditional” business and again for the web. This is true for your customers, products, orders and for your marketing collateral – everything needs to have a single view and a single instance. Only then can you understand where your opportunities and risks lie and act upon them effectively.

 

 

This strategy will probably require a review of your systems integration requirements. Get your systems talking (ecommerce / Order Management / Inventory Management / CRM), in real time, with accurate data exchanges and you have the basics in place to trade efficiently and effectively. Then recognise that the world of eCommerce is a fast-paced industry that’s constantly changing. Without an agile and customisable eCommerce solution to keep you ahead of the curve, you’re putting yourself at a disadvantage compared to your competition.

 

 

You must ensure you have everything you need to market, sell and merchandise across every digital channel (online, mobile and social) so you can stay “head and shoulders” above your competition.

 

 

We implement bespoke eCommerce solutions built with key functionality in mind to help you achieve eCommerce success. From innovative content management, mobile responsive design, the ability to manage high volumes of products / SKUs for multiple markets / languages. This integrated approach to data, content, commerce, community and digital marketing means that you can focus on gaining a complete picture of your customer and how to serve them.

 

 

B2C eCommerce                 B2B eCommerce                  Get Started with Episerver

 

 

How can I integrate my disparate systems?

 

Seamless integration of technology platforms and software is crucial within today’s omnichannel landscape. It’s essential for businesses that want to run an efficient business and provide excellent customer service.

 

Many omnichannel businesses have invested significantly in their IT infrastructure and don’t necessarily want to replace their whole infrastructure all in one go. Nor do we advocate that a throw-away and replace strategy is the right approach for everyone.

 

We pride ourselves on the quality of our staff and their ability to successfully integrate systems and provide powerful infrastructures. We can help you by giving clear, thorough advice about your options, and help you to choose the best integration approach, designs and solutions from a technical point of view, as well as business process perspective. We always look to present the best tactical route that will add value for each scenario.

 

Our partnership approach means that the team that starts with you stays with you. So there’s shared knowledge and understanding at every point. The combination of our integration platform, constructional techniques and experience allow us to replace existing interfaces with new solutions built the “right-way” for you, without resorting to massive disruptions to your entire IT landscape and day-to-day operations.  

 

Integration

My business is a 24 hours a day, 7 days a week operation – Can I have 100% system availability?

 

 

 

Yes you can.

 

 

Maginus are accomplished at ensuring business critical applications are available all day, every day. Our credibility comes from managing business solutions and ecommerce web sites for high street retailers and with that the transaction loads from peak trading periods such as Black Friday and Christmas.

 

 

 

Managed Services 

 

How can I deliver a consistent omnichannel customer experience?

 

Omnichannel retailers and distributors have a hard time trying to get their products and services to stand out from the competition. They need to have stunning in-store experiences, slick user friendly websites that have the ability to meet customer demands wherever they are. It’s clear that the challenge isn’t identifying the opportunities to sell to your customer, it’s incorporating these into an integrated omnichannel strategy.

 

Tomorrow’s retailers will be the ones that manage to make these experiences as pain-free, relevant and as convenient as possible. We can help you by delivering integrated solutions that enable omnichannel retailers and wholesale businesses to deliver consistent shopping experiences across whichever channel they choose:  Online, in-store, click and collect (even when you have no physical stores), across a growing number of devices: tablets, mobile and desktop.

 

Built up over 30 years we have experience delivering technology-led business change projects to omnichannel retail, wholesale distribution and eCommerce businesses. We pride ourselves on the quality of our staff who have helped us to build a solid reputation as a trusted, long term partner for providing high quality advice, delivery and customer service.

 

 

Systems Integration          B2B eCommerce           B2C eCommerce

 

Order Management          Enterprise Resource Planning (ERP)

 

 Talk to us today

To discuss how our solutions can help you stay ahead of the competition, contact us  to speak to one of our consultants.

 

 

Call us on:

+44 (0) 161 946 0000

 

If you would like to speak to someone directly ask for Mark Thornton.

 

 

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