Challenges Facing eCommerce Managers

 

It is recognised that the eCommerce industry is often brutal and complex.

 

 On a daily basis, eCommerce departments struggle with performance issues and in an effort to keep up with the industry giants find development costs spiral out of control.

 

Securing your customers' data against hacking communities is costly and time-consuming, and a lack of integration into the rest of the business' systems can cause order management headaches.

 

There is pressure from traditional competitors refreshing their online presence and new competitors coming from overseas. We believe you cannot compete in this sector without the 'right' eCommerce platform in place, but mid-sized businesses don't have to settle for second-rate solutions.

 

Maginus have experienced 25 eCommerce implementations utilising 6 eCommerce platforms. We will recommend the right software approach that fits your business.

 

How do I know when I’ve outgrown my eCommerce platform?

 

We will assume that before asking this question that you have tried to get the most out of your current solution and confirmed that it is the platform holding you back or causing you problems and not your processes or resources.

Is a new eCommerce solution right for you?

If you answer ”yes” to 3 or more of the following questions we suggest that you start a process of investigating new solutions and analysing their return on investment:

1. Online sales have plateaued or even reduced
2. Your internal web team cannot keep up to speed with the pace of business change
3. Your development costs are spiralling out of control
4. You cannot deliver a customer centric omnichannel experience
5. The capex for a redesign of your web site is more than the cost of a new platform
6. Your IT Director is nervous about data security
7. Your competitors are better and more successful than you online

 

If you require more help then call on 0161 9460000 or enter your details on the contact us page.

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How can I compete with Amazon?

 

 

Whether you're a retailer, or operate in the B2B world - Amazon will be your greatest challenge. How do you compete with the online behemoth with seemingly bottomless financial pockets?

 

 

It's going to be three things - improved tech, intelligent data, and better customer service. We can help with all three.

 

 

How can I integrate my disparate systems?

 

Seamless integration of technology platforms and software is crucial within today’s omnichannel landscape. It’s essential for businesses that want to run an efficient business and provide excellent customer service.

 

Many omnichannel businesses have invested significantly in their IT infrastructure and don’t necessarily want to replace their whole infrastructure all in one go. Nor do we advocate that a throw-away and replace strategy is the right approach for everyone.

 

We pride ourselves on the quality of our staff and their ability to successfully integrate systems and provide powerful infrastructures. We can help you by giving clear, thorough advice about your options, and help you to choose the best integration approach, designs and solutions from a technical point of view, as well as business process perspective. We always look to present the best tactical route that will add value for each scenario.

 

Our partnership approach means that the team that starts with you stays with you. So there’s shared knowledge and understanding at every point. The combination of our integration platform, constructional techniques and experience allow us to replace existing interfaces with new solutions built the “right-way” for you, without resorting to massive disruptions to your entire IT landscape and day-to-day operations.  

 

Integration

My business is a 24 hours a day, 7 days a week operation – Can I have 100% system availability?

 

 

 

Yes you can.

 

 

Maginus are accomplished at ensuring business critical applications are available all day, every day. Our credibility comes from managing business solutions and ecommerce web sites for high street retailers and with that the transaction loads from peak trading periods such as Black Friday and Christmas.

 

 

 

Managed Services 

 

How can I deliver a consistent omnichannel customer experience?

 

Omnichannel retailers and distributors have a hard time trying to get their products and services to stand out from the competition. They need to have stunning in-store experiences, slick user friendly websites that have the ability to meet customer demands wherever they are. It’s clear that the challenge isn’t identifying the opportunities to sell to your customer, it’s incorporating these into an integrated omnichannel strategy.

 

Tomorrow’s retailers will be the ones that manage to make these experiences as pain-free, relevant and as convenient as possible. We can help you by delivering integrated solutions that enable omnichannel retailers and wholesale businesses to deliver consistent shopping experiences across whichever channel they choose:  Online, in-store, click and collect.

 

We have worked with organisations such as Nisbets, now a Queens Award for Industry Winner, they have seen a ten-fold increase in revenue from £30M to £300M in a decade of partnering with Maginus.

 

 

Systems Integration          B2B eCommerce           B2C eCommerce

 

Order Management          Enterprise Resource Planning (ERP)

 

 Talk to us today

To discuss how our solutions can help you stay ahead of the competition, contact us  to speak to one of our consultants.

 

 

Call us on:

+44 (0) 161 946 0000

 

 

 

 

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